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By using our products and services which result in transfer of your personal data to us, you declare that you have been informed of the use of your personal data pursuant to this Privacy Statement.
The protection of your personal data is of particular concern to us. If you do not agree to the use of your personal data within the scope of this Privacy Statement as it applies to you, please do not make your personal data available to us.
In this case, you will not have access to those products and services the use of which requires processing of your personal data e. Congress Casino Baden Betriebsges.
In principle, it is possible to use our websites casinos. However, different regulations may apply to the use of individual services, to which we shall refer separately.
When you visit our websites, information such as your IP address is sent to us. This information includes, for example, details of the end-user device being used computer, smartphone, tablet, etc.
These data are not used by us to identify the individual user. The information is processed for system security reasons to protect against misuse.
The information is also used to ascertain the attractiveness of our websites and to continuously improve their content and make them even more interesting for you.
When downloading apps, you need to enter the necessary personal authentication details in the app store e.
We have no influence over, or responsibility for, the data collected in the course of the download, in particular the e-mail address and customer number of your store account or the identification number of your end-user device.
We process the device information in the data provided only to the extent that this is necessary for downloading our apps to your device.
It will not be processed further by us. Personal data means any information relating to an identified or identifiable natural person.
Below you will find examples of personal data that we collect and process within the scope of your use of our products and services, provided there is a legal basis for doing so:.
Official photo ID data e. We collect and process personal data only to the extent permitted by law. This is the case, for example, if you have given your consent to the processing of personal data concerning you for one or more specific purposes.
The processing of your personal data may also be necessary for the performance of a contract or for the fulfilment of a legal obligation imposed on us.
We process your data if you have provided it voluntarily; for example, if you register for one of our online products or in a casino or VLT outlet, order something in the online shop or through our customer service centre, participate in a sweepstake or contact us by other means.
We use the personal data provided by you only to the extent that your data is necessary for the fulfilment of the specific purpose e.
We collect and process your personal data for products and services of the Group, which they can use independently of one another.
If you visit a Casinos Austria casino, you are legally obliged to present an official photo ID for the purpose of establishing and verifying your identity and your age.
On each subsequent visit, the data will be recorded, compared and checked, or if you visit our casinos with different official photo IDs, data from those IDs will be stored also.
In the course of this procedure, Casinos Austria will process your name, title, date of birth, nationality, and ID data ID type, ID number, master data, scan.
In addition, every time you visit a casino, an up-to-date photo will be taken of you for the purpose of verifying your identity and will be stored in the customer database.
Within the scope of legal requirements, your visit and gaming data will also be recorded and processed.
On the basis of Art. TKG] in conjunction with Art. You may withdraw your consent at any time by post or e-mail.
You may object to the data processing on the basis of legitimate interest at any time. You can find more information at Information and mailings and at Analysis software.
The various advantages and eligibility requirements can be found at www. With the My Casinos Austria App from Casinos Austria, you may, as a non-registered user, access general information e.
By registering with the App and giving your consent, you transfer your e-mail address and user administration data password, user name - i.
IdentityID is used for processing, in order to protect the e-mail address. In addition, you may have your App account verified by Casinos Austria on your next visit to a casino by presenting your official photo ID.
Casinos Austria uses analysis software, in order to display personalised content tailored individually to you and to send you advertising information.
You will receive personalised mailings and information from Casinos Austria by e-mail, SMS, post and telephone, if and to the extent you have given your consent.
The mailings and information contain general news and news which has been personalised according to your interests about promotions and offers e.
You may also receive information and mailings via the My Casinos Austria App and at reception or other points of contact at Casinos Austria casinos.
The personal data which you provide to Casinos Austria in the course of events, tournaments and sweepstakes shall be used for personalised mailings, provided that you have given your consent.
Within the framework of the casino information and mailings, Casinos Austria uses analysis software to send you direct advertising personalised to you.
In the Casinos Austria online shop, you can buy the products offered at https: When processing your order, Casinos Austria processes the following personal data: Optionally, you may also provide to Casinos Austria your title, telephone number, company name and UID number.
As a shop customer, you will also receive information and mailings, if and to the extent you have given your consent. Software is used to analyse your orders, so that we can send you personalised information about offers in our online shop.
More information is available at Analysis software and at Information and mailings. You can use the Feedback button at www.
The Casinos Austria Service Center is available to answer your questions by e-mail service casinos.
You can also use the Feedback service on the website. The following personal data will be processed by Casinos Austria on the basis of your consent, if you provide them: Your title, name, e-mail address, home address and nationality.
At many Cuisino restaurants, you can book a table via the Bookatable and Quandoo services, by entering your personal data, i. You may also make your reservation by telephone or e-mail.
Cuisino processes the data you provide for the purpose of making your reservation. Provided you have given your consent, Casinos Austria records your date of birth, your interests and hobbies, and your dining preferences in the casinos e.
On the Casinos Austria website www. For the purpose of making your reservation, Casinos Austria will process your name, title, e-mail address, address, telephone number, date of birth and optionally your company name and telephone number.
Casinos Austria uses an event management and marketing application for the purpose of organising and managing events for companies and private individuals and to create accompanying work plans and reports.
With the aid of this system and based on the event agreement made, Casinos Austria processes your personal data - i. In addition, Casinos Austria processes these data in order to ensure the proper handling of events e.
This makes it possible to coordinate work tasks for the events, promotions and activities that take place every day at the casinos.
For purposes of acquisitions and sales activities regarding its offerings in the Business-to-Business B2B sector, Casinos Austria processes contact data of B2B customers companies and associations.
Provided consent has been given, B2B customers receive individual information and mailings from Casinos Austria. Provided you have declared your consent, you will receive mailings and information by e-mail from Austrian Lotteries.
Austrian Lotteries uses analysis software, in order to send you personalised direct advertising which is individually tailored to you.
More information is available at Information and mailings and at Analysis software. You can apply to be a quiz contestant on the Bingo TV-Show at www.
On the basis of your consent, Austrian Lotteries will process the following personal data for the purposes of producing the Bingo Show: Your Bingo receipt number, your title, name, address, e-mail address, telephone number, date of birth, and whether you require a place for a wheelchair user.
These data shall be used for one year for the Austrian Lotteries quiz contestants pool, from which four quiz candidates per programme are drawn and invited.
If you take part in the Bingo TV-Show as a quiz contestant, the period of use shall be extended to one and a half years. After these data have been used for the quiz contestants pool, Austrian Lotteries stores them for eight years, in order to comply with legal data retention requirements.
If you are drawn, you and your team whose data do not yet need to be provided when you register will be on the Bingo TV-Show, and Austrian Lotteries will contact you using the personal data you provided.
By taking part in the Bingo TV-Show, you consent to public disclosure of your personal data as determined with the presenters of the TV-Show, and of your prize, for the purposes of producing the Bingo TV-Show.
You can register as a Bingo TV-Show guest at www. On the basis of your consent, Austrian Lotteries will process the following personal data for the purposes of producing the Bingo TV-Show: Your title, name, address, e-mail address, telephone number and date of birth.
In addition, please indicate your preferred date s for the show, whether anyone will be accompanying you, and whether you require a place for a wheelchair user.
These data will be erased one year after the preferred show date provided. If you are selected as a guest, Austrian Lotteries will contact you using the personal data you provided.
If you are drawn as a quiz contestant, the rules applicable to the data retention period, public disclosure and broadcast of personal data, prizes and the purpose for which they are used shall be the same as those referenced under Bingo Show - Quiz contestant above.
You can apply to be a wheel contestant for the Brieflos TV-Show by submitting a Brieflos participation coupon at one of our sales or reception points.
On the basis of your consent, Austrian Lotteries will process the following personal data for the purposes of producing the Brieflos TV-Show: Your name, address and telephone number.
Austrian Lotteries will store these data for eight years, in order to comply with legal data retention requirements. If you are drawn, you will be on the Brieflos TV-Show, and Austrian Lotteries will contact you using the personal data you provided.
By taking part in the Brieflos TV-Show, you consent to public disclosure of your personal data as determined with the presenters of the TV-Show, and of your prize, for the purposes of producing the Brieflos TV-Show.
Picture and sound recordings of you will also be broadcast by Österreichische Rundfunk for the purposes of producing the Brieflos TV-Show.
You can register as a guest in the audience or as a quiz contestant on the Brieflos TV-Show at www. If you are selected as a quiz contestant, Austrian Lotteries will contact you using the personal data you provided.
Your name, address, where you are staying, telephone number, e-mail address, clothes size, date of birth, which languages you speak, and whether you require a place for a wheelchair.
If you are selected as a Money Maker contestant, Austrian Lotteries will contact you using the personal data you provided.
Picture and sound recordings of you will also be broadcast by Österreichische Rundfunk for the purposes of producing the Money Maker TV-Show.
In order to pay out the prize, a copy of your identity card will be made, in accordance with legal requirements. This will be stored together with your IBAN for a period of eight years, in order to fulfil legal data retention obligations.
You require a win2day account to submit lottery bets and play Rubbellos or Brieflos. You can find out which data are processed for this purpose at win2day Account.
More information about the App is available at Data processing when using our Apps. The Lotteries App is a service app based around the products played at the outlets.
No registration is required to use this app. More information is available at Data processing when using our Apps. On the basis of your declaration of consent, the Österreichische Klassenlotterie Vertriebsgesellschaft m.
Your name, address, telephone number, fax and mobile phone numbers, e-mail address, date of birth and bank details.
As a customer, you will receive an information letter through the post before the start of the lottery, due to the legitimate interest that Österreichische Klassenlotterie has in sending out information to its customers.
No additional advertising will be sent out. You may object at any time to the sending of the information letter, either by mail to office klassenlotterie.
As a matter of principle, no personal data are exchanged between Österreichische Klassenlotterie Vertriebsgesellschaft m.
H and the partners of the Association of Class Lottery Agencies. To use the win2day range of online games, you need to register at www. To do this, you provide your e-mail address, account details, title, name and date of birth.
Optionally, you may also provide a title. In the course of the registration process, your name, date of birth and place of residence are checked against the CRIF GmbH database, in order to comply with the terms of the game and betting regulations.
After you have registered, win2day will record and process your visit and gaming data. As soon as you wish to have your winnings paid out, your bank details will also be recorded and processed.
Within the framework of the mailings, win2day uses analysis software in order to send you personalised information and offers which are individually tailored to you.
Casino, Lotto, Wetten App, you can use all the casino and lottery games and the sports betting range in one app. To take part in the game, you need a win2day account.
For this purpose, win2day will process the data that you provide when you register. More information is available at Data processing when using our Apps and at win2day Account.
Due to legal regulations, you are required to present an official photo ID when visiting a VLT outlet.
Your identity will be established and verified by means of the official photo ID. For this purpose, the data from your official photo ID will also be stored on the occasion of your first visit, and then compared and checked on each subsequent visit.
In addition, when you register on your first visit to a VLT outlet, an up-to-date photo is taken of you for the purpose of verifying your identity and is stored in the customer database.
In some cases, e. You will receive information and mailings about offers and promotions e. The personal data which you provide to WINWIN in the course of events and sweepstakes shall be used for personalised mailings, provided that you have given your consent.
WINWIN uses analysis software, in order to send you personalised direct advertising which is individually tailored to you.
When you register, the following personal data will be processed by the Austrian Sports Betting Company, on the basis of the agreement entered into with you: Your name, title, date of birth, e-mail address, user administration data password and user name, i.
In the course of the registration process, your name and date of birth are checked against the CRIF GmbH database, in order to comply with the provisions of betting regulations.
After you have registered, tipp3 will process your betting data. For the purpose of running the tipp3 Club, and for customer support purposes, the Austrian Sports Betting Company processes personal data, i.
Within the framework of the tipp3 Club, Österreichische Sportwetten use analysis software to calculate your bonuses and to provide and send you personalised direct advertising which is individually tailored to you.
By participating in the tipp3 Club, you agree to this data processing. You can find the various advantages and participation conditions at www.
The tipp3 App is a service app based around the products played at the outlets. Provided that you have given your consent, you will receive personalised electronic mailings e.
The Austrian Sports Betting Company uses analysis software for the mailings in order to send you personalised direct advertising which is individually tailored to you.
Provided that you have given your consent, you will also receive mailings from one of the companies of our corporate group by post and electronically by e-mail and text message containing information from Casinos Austria AG and Österreichische Lotterien GmbH corporate group Casinos Austria AG, Österreichischen Lotterien GmbH, win2day Entwicklungs- und Betriebsgesellschaft m.
These mailings contain general and personalised information regarding campaigns and special offers e. For these mailings, the company in question will process only the following personal data, if you have disclosed them: Your name, title, date of birth, e-mail address, residential address and nationality.
There is no further disclosure or exchange of such data between companies of our corporate group. For more information on this, see Information and mailings and Betting confidentiality.
Depending on the scope of your consent statement and the purpose of data processing envisaged, we may process various personal data if you have provided them for use in advertising, specifically including your name, title, date of birth, nationality, residential address, telephone number, fax number, user administration data, e-mail address, your casino visits and gambling data, as well as information regarding your interests e.
At such time as you provide your consent statement, you will be informed as to what personal data will be processed for what purpose in connection with your initiation of contact with us.
If you have consented to receive information and mailings, then, depending on the scope of your consent statement, you may, for example, receive information on current news items and information regarding campaigns and special offers as well as services and sweepstakes by the respective group company.
For mailings and information circulars, your e-mail address, your postal address and your telephone number will be used if you have indicated these options to us.
In addition, you may receive information and mailings via our websites and apps in the form of push messages.
You may revoke your consent to receive information and mailings at any time with future effect at datenschutz cal. The revocation of your consent does not affect the lawfulness of our processing of your data on the basis of your consent prior to revocation.
Your data will only be shared with third parties to the extent this is necessary in order to complete mailings to you.
Legitimate interest on the basis of sec. Where we receive your e-mail address in connection with a sale or service e. In the case of sweepstakes, we will use your data collected for this purpose to process the sweepstakes game, particularly in connection with the notification of winnings.
Detailed information may be found in the terms and conditions of the respective sweepstakes. Where you have consented to this, we may process the data collected in connection with a sweepstakes game until such time as you revoke consent to receive mailings and information circulars.
In order to comply with legal requirements and for your own protection, the gambling operations at the casinos of Casinos Austria and the VLT outlets of Austrian Lotteries are video-monitored in accordance with relevant data protection rules.
In addition, depending on whether you have granted consent to Austrian Lotteries for this purpose, recordings made during TV shows may be processed for purposes of marketing in internal group media and potentially in third-party media as described in your consent statement.
Such publication will not give rise to any claims on your part of any kind whatsoever. Your consent under data protection law to the processing of photo and film recordings may be revoked at any time with future effect by emailing us at datenschutz cal.
Revocation of your consent does not affect the lawfulness of the processing of your data prior to revocation, based on your consent.
In addition to being subject to the general data protection regulations, our corporate group is subject, in particular, to the provisions of sec.
This provision specifies that organisers of games of chance which are covered by the gambling monopoly, as well as the members of their constitutive bodies, employees, contractors and other persons working for such organisers are required to preserve confidentiality game secrecy regarding the identity of gamblers and their participation in games of chance winnings and losses.
Exceptions to game secrecy are exhaustively covered by this statutory provision and relate, for example to duties of information to public authorities and courts or to express waivers of game secrecy by the gambler.
Because the safeguarding of gambling secrecy is a prerequisite to our maintaining the right to operate games of chance, we preserve strict confidentiality regarding your participation in such games and the winnings or losses generated.
The data regarding your visits and games are not exchanged within our corporate group. Based on the provisions of the Gaming Act, in certain cases we have a duty to record your conduct during visits and to observe your gambling behaviour and, where necessary, to initiate measures for your own protection.
You will find more information regarding gambler protection and dealing with responsible gambling at www. In certain legally regulated cases, Casinos Austria and WINWIN are required to review your credit standing on the basis of documents, data or information obtained from a creditable and independent source.
By carrying out these credit checks, we comply with the legal obligations imposed on us. In addition, our credit checks serve to protect gamblers and are thus in the interests of your own safety.
To carry out credit checks, we will transfer the personal data required name, address, date of birth to the following credit agencies: These credit agencies use the above-referenced personal data transmitted by us in order to make appropriate assessments of your credit rating, based on mathematical and statistical procedures scoring.
In light of our legal mandate, we have a legitimate interest in obtaining information on insolvencies personal bankruptcies and company insolvencies in order to take necessary measures to protect gamblers.
For this reason, based on a contractual relationship with Kreditschutzverband , information on insolvencies private bankruptcies and company insolvencies is provided to us via an insolvency database.
Our company offers you the option via https: As a corporate group, we have an overriding legitimate interest in learning of such irregularities.
Communications between you and us are facilitated by a special, secure server, enabling you to use an application service provider which permits you to submit, or us to receive and process and respond to anonymous communications or non-anonymous communications.
BKAG does not have any access whatsoever to the contents of messages exchanged through the whistleblowing system. The data and messages which are entered by the whistleblower are then stored for purposes of processing only for so long as is necessary until processing of the whistleblowing notification is complete.
Where, as a whistleblower, you have not entered any personal data, the whistleblowing system preserves your anonymity by means of appropriate technical and organisational measures.
What this means is that whistleblowers may provide information without having to provide any identification details but at the same time have the option to provide information on a non-anonymous basis so that a relation to the person may be established.
Austria - Serbia BIT Greece - Serbia BIT Nationality of the parties. Respondent State s Serbia. Home State s of investor Greece Austria.
Summary of matters at issue. Details of investment Rights under a licensing agreement regarding the operation of casinos in and around Belgrade.
Summary of the dispute Claims arising out of a partnership between the claimants and the Serbian national lottery in the development of a casino in Belgrade.
Economic sector and subsector. R - Arts, entertainment and recreation. Economic subsector 92 - Gambling and betting activities.
Arbitral rules and administering institution.